Shipping, Customs and Duties
Q: What are your shipping costs?
A: Shipping costs are included on all of our products unless otherwise stated
Q: Do you ship internationally?
A: Yes, we ship internationally
Q: Do you ship to PO Boxes?
A: No, unless otherwise stated, all our deliveries are made using courier companies. These companies need a physical address and phone number to deliver to
Q: How do you ship your products?
A: We ship all our orders using courier companies (DHL, Fedex, UPS, etc), unless otherwise stated or negotiated
Q: Do you have tracking information?
A: Yes, we provide the tracking numbers for all shipments and these can be tracked online
Q: Where do you manufacture and ship from?
A: All our products are manufactured in China, and shipped direct from our factory in China, in Guangzhou (South-Eastern China, near Hong Kong).
Customs Charges and Import Duties
Q: Am I liable for customs charges?
A: Unless otherwise stated by us, all orders may be liable for customs charges and duties upon importation, and for all orders, you are the importer of the goods
Q: Are there customs duties payable?
A: Different countries have different duties depending on their trade agreements and the industries that operate in the country. The customer is responsible for all customs fees and duties that are applicable, and is also technically the importer of the goods.